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Warranty

Limited One-Year Warranty

We provide a one-year manufacturers warranty from the date of purchase for all Native Union products. If you believe you have received a defective product, please visit our Support page.

Looking for our Ultra Strength Cables Lifetime Limited Warranty? Click here!

Looking for ECLIPSE Safety information? Click here!

Please provide a valid proof of purchase in your initial enquiry, such as your order number at www.nativeunion.com, or a receipt from an authorized retailer. Unfortunately, we cannot offer the warranty to products without proof of purchase.

This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).

Product Troubleshooting

If you’re experiencing any problems with your Native Union product, please visit our Support page.

Please clearly specify the issue with your purchased item. If the problem cannot be resolved and the items were purchased within 14 days, we will issue you a full refund including all delivery charges.

Detailed Limited Product Warranty Policy

We at Native Union warrant our products against defects in material or workmanship for a period of one (1) year from the original date of purchase of the product by a consumer (the “Warranty Period”). Native Union does not warrant, and is not responsible for, any smart phone or other device made by anyone other than Native Union. If a material or workmanship defect arises with regard to any Native Union product, and a valid claim is received within the Warranty Period, we will at our option: (i) repair the Native Union product using new or refurbished parts; (ii) replace the Native Union product with a new or refurbished Native Union product; or (iii) refund the purchase price of the defective Native Union product. For the purposes of this limited warranty, “refurbished” means a product or part that has been substantially returned to its original specifications. In the event of a defect, these are your exclusive remedies.

Except for the limited warranty expressly set forth above or to the extent restricted or prohibited by applicable law, Native Union expressly disclaims any and all other warranties express or implied, including any warranty of quality, merchantability or fitness for a particular purpose and you specifically agree that Native Union shall not be liable for any special, incidental, indirect, punitive or consequential damages for breach of any warranty of any type on any Native Union product. For the avoidance of doubt, the limited warranty does not cover damages that arose from negligence, misuse, wear-and-tear or failure to follow the product instructions (e.g. dropping the product etc.). In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty does not, under any circumstances, cover the replacement or cost of any electronic device (including but not limited to any mobile phone devices) or personal property inside or outside of the Native Union product.